CANCEL MY SPONSORSHIP

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case closed

I need to cancel my sponsorship. My sponsor ID is: 07754427.
Please do not try to convince me otherwise because I cannot afford it. 
Also, I was assigned a child that I did not sign up for. I'm not happy at all about it and would like my money back or some type of restitution because I should not have had to pay for a child I didn't choose to sponsor. That is ridiculous. 
Thank you.
Photo of Katya Adamek

Katya Adamek

  • 2 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Shannon Massey

Shannon Massey, Employee

  • 1731 Posts
  • 300 Reply Likes
Hi Katya! 
I am so sorry for the confusion. I see that we had a few issues when trying to process your sponsorship of Woedem. Regrettably, when we tried to process your donation to sponsor him, your donation did not go through. When we tried this again, sadly he was already sponsored. I am so sorry for this. We did send you notification of this letting you know that we had placed another child as a replacement on your account. I am truly so sorry if you did not receive this notification. I will be happy to fix this for you. Can you please confirm that you would like to cancel both of the kiddos on your account? Also, are you wanting a refund for both children, or just the one month for Bienvenu? Please let me know and I will be happy to take care of this for you! 
Photo of Katya Adamek

Katya Adamek

  • 2 Posts
  • 0 Reply Likes
Just the one for Bienvenu. And yes, cancel both. Thank you.
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4930 Posts
  • 1088 Reply Likes
Katya, I took care of canceling your sponsorship for both children today and have requested the refund for Bienvenu as well.

This conversation is no longer open for comments or replies.