Cancel new sponsor

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  • Updated 7 months ago
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I recently added a second child to sponsor but after going over my budget I’m not going to be able too. I want to keep my first child but the new one is IO014900096.
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ashley

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Posted 7 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Ashley! Did you just as the Indonesia child to your sponsorship at a concert or event within the last few weeks? I currently only see the Haiti child on your account. Without the Indonesia child being on your account, I can't cancel it quite yet and will have to wait until we have added the child.
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ashley

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Yes it was just on Saturday, sorry.
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Madison

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Hello Ashley! Since this child is not quite yet on your account, I am unable to cancel them at this time. Let us know when you do see this child on your account, and it will probably pull the $38 as well. If you do need a refund for this we can definitely provide one. Please notify us when this child does appear on your account. I am so sorry!
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ashley

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It looks like the new child has been added bc I’ve had $38 taken out of my account and it’s not time for the original sponsor to be taken out yet
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Madison

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Ashley, I have cancelled your sponsorship of Rili at this time. Would you like a refund for the $38 that did come out? Let us know and we can request to have this processed. 

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