Cancel Sponsorship

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  • Updated 10 months ago
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While we have enjoyed our Compassion journey we are finding that we cannot continue doing so financially.  While it breaks our hearts, we do know that it is the best thing for us right now.  How do we go about canceling?
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Sarah Lewis

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Posted 10 months ago

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Shannon Massey, Employee

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Hi Sarah, 
I am so sorry to hear that you are in need to canceling your sponsorship due to finances. I know how hard that can be. Are you aware that Compassion is able to cover a few months of sponsorship to give you a break from the financial commitment? If you are interested in knowing more about this option, please let us know and we would be happy to go into more detail on how we could help. In addition, I am so sorry but I could not find your account using your name or email address. Can you please reply with your sponsor number? Thank you so much! 
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Sarah Lewis

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Sponsor #07399786


Hi Shannon,

 Unfortunately our financial situation will not change for the better until May.  Which certainly seems like a long time for you guys to pick up our sponsorship.  I would be interested in further information but understand if it is to where that is simply too long of a break.  
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Shannon Massey, Employee

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Hi Sarah, 

Thank you so much for getting back with us! We are only able to cover 5 months of sponsorship in a 18 month period. Therefore, because we had already covered 3 months of sponsorship for you, we would be more happy to cover 2 additional months. This means we can completely cover the months of February and March. In addition, we can offer a $19 rate for the months of April and May. 
Please know that we completely understand if you need to take a break from sponsoring. We just want you to know that you are valued as a sponsor and want you to know all your options before deciding to cancel. Please let us know what you would like to do going forward. :) 
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Sarah Lewis

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Unfortunately we will just have to cancel at this time. We hate to do it but hope to sponsor again one day. Thank you for everything
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Sarah, Sponsor and Donor Relations, Social Media

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Sarah, I am so sorry that you have had to make this decision. I have taken care of placing your child back up for sponsorship today and canceling your account. We would love to partner with you again in the future if the opportunity arises!

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