Cancel sponsorship

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Unfortunately I will have to cancel my sponsorship due to financial reasons.
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Talia Frysinger

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Posted 8 months ago

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Susan, Sponsor and Donor Relations, Social Media

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Talia, I am very sorry to hear that you are faced with such a difficultdecision. Please know that we do havesome options that may be able to help. For example, we could cover threemonths' support for you and then we could lower your support amount to $19 forfive months. Please let me know if this would help. If not, let me know and Iwill make your child available for another sponsor. 
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Talia Frysinger

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That may help for now as I try to stabilize my finances. Thank you!!
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Shannon Massey, Employee

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Hi Talia, 
I am so very sorry to see this mistake. It looks like our system did pull this months contribution, even though we had covered you through June. I feel so badly about this. I am happy to refund this contribution to you, and then beginning next month you would begin the $19 rate though November. Please let us know if this would work for you. Thank you so much for your understanding! 
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Talia Frysinger

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I feel bad that I really can't help currently. And yes that would be great. Thank you. Im sorry.
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Sarah, Sponsor and Donor Relations, Social Media

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Talia, I just made the request to refund the $38 taken from your account this month. You should see this back in your account within the next week. I am so sorry that this happened in the first place!
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Lilly Smith

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I am also having financial difficulties and your phone number listed never seems to have a body that answers. I have also tried to log into my account and there is no setting to cancel my subscription. This is less than helpful and makes it so others would not want to donate. My Donor id # 07763467 and would really appreciate it if someone could help me cancel my subscription, this is extremely frustrating that there is no access to doing so.
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Christina, Employee

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Lily, I am deeply sorry to hear that you are facing financial hardships and need to cancel your sponsorship. I can certainly help you, and I'm sorry for any frustration caused by not being able to reach us over the phone and not being able to cancel through your My Account. To help us understand why our number wasn't working for you, can you please tell me what happened when you tried to reach us and what number you were dialing? The reason we do not currently have an option to cancel online is because we would like to have the opportunity to speak with you and offer any help if possible. I understand that at this point you would like to proceed with cancelling, regrettably, the sponsor number you provided is under a different name. Can you please provide the name of the sponsor and your relationship with this person? We have to verify that the account owner would like to cancel. I'm so sorry for any inconvenience this may cause, but I look forward to your reply so I can help you. 
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J Shaffer

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Please cancel my sponsorship. Sponsor number is 08071463. Thank you.
(Edited)
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Leah, Employee

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Hello J, I am sorry to hear that you would like to cancel your sponsorship of Chilove from Haiti. We genuinely appreciate your heart to give to a child in need and make a difference in their life. I see that you recently began your sponsorship with Compassion in February. Please tell me if you feel like there is anything that Compassion can do to serve you better. If this is due to a financial concern, I would be happy to pause your contribution for a few months, if that would help you. I see that you have already made the April contribution. I can take care of the $38 monthly support of Chilove for the months of May, June and July, your contribution would not resume until August. Please let me know if this would help. If not, I can continue to process your cancellation request. God bless! 
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J Shaffer

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Please cancel after the April contribution, thanks.
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Leah, Employee

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J, I have cancelled your sponsorship of Chilove. Please continue to pray for her. Thank you for support. If you would like to sponsor a child with Compassion in the future, we would be blessed to partner with you again. 

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