Cancel sponsorship

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  • Updated 4 months ago
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Can someone assist me in cancelling sponsorship as I am unable to get ahold of anyone at the phone number listed? Sponsorship number is 06714755. Compassion should consider adding  a way to do this in your account settings or have "chat" along with the phone number for customer support because this seems to be an issue for many sponsors. 
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Angela Gillespie

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Posted 4 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Angela, I am so sorry to hear that you need to cancel your sponsorship and that you haven't been able to get in touch with us via phone. Our office is open Monday through Friday between 7:00 AM and 5:30 PM, Mountain Time. We were closed yesterday due to the holiday, but I am not sure when you were trying to call us. We do have a chat feature as well, only open as an option when our office is open. If you are needing to cancel your sponsorship due to financial concerns, Compassion would love to assist you by covering your support for the months of July through September and also reducing your sponsorship rate to $19 a month for October through February. Please let me know if this would help or if you still need to cancel.
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Angela Gillespie

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Thank you for your quick response. I would like to cancel. Thank you.
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Sarah, Sponsor and Donor Relations, Social Media

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Angela, as requested, I have taken care of canceling your sponsorship today.
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Katie

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I would also like to cancel or pause my sponsorship due to financial constraints. Thank you.
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Katie

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Yes, my email is .... Thank you!
(Edited)
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Katie

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Sponsor #: 06693237  
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Shannon Massey, Employee

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Hi Katie, 

Thank you very much for providing your sponsor number and email for us! I see that you have been sponsoring Cyrus over two and a half years! That is truly incredible! Thank you so much for the time that you were able to support him! Because we truly value our supporters,we would be blessed to able to help you keep your relationship with your sweet kiddo. If your request is due to a short term financial situation, Compassion would be happy to cover three months of sponsorship for you to allow you a small break from the financial commitment. This means we would completely cover the months of July through September. In addition, we would be happy to place you on a reduced rate of sponsorship for the following three months. This means that for the months of October through December your donation would be reduced to $19 per month. However, if you still feel it is best to cancel your sponsorship, please let us know and we will be happy to fulfill your wish to cancel. We look forward to hearing from you! 
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Katie

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I would love to continue my sponsorship with the 3 month pause and 3 month reduced rate. Thank you!
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Christina, Employee

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Hi Katie! I have taken care of covering your sponsorship of Cyrus for the months of July through September, and I have temporarily reduced your sponsorship rate to $19 per month for the months of October through December. During this time, Cyrus is still your kiddo, nothing changes with your sponsorship of him, and you are still welcome to send him letters :). Please let us know if you have any questions. Have a blessed day! 

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