Cancel sponsorship

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  • Updated 2 years ago
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I recently received a letter that one of my sponsored kids moved. I was not made aware that i would automatically be given another sponsor child. I just happened to log in and saw that i was given another one, Irene, and Im behind on payments? Unfortunately I am not able to continue sponsoring her. I was struggling to sponsor 2 already as it is and made the decision not to sign up for another. Can you please cancel my sponsorship of Irene? Thank you.
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Sarah Dorsky

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Posted 2 years ago

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Shannon Massey, Employee

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Good morning Sarah, 

Please know that I have removed Irene from your account today. I do apologize for the confusion on adding her to your account. Furthermore, anytime we do have a child leave the program, we do place another child on hold for our supporter to consider. We do send out notification of your child leaving the program along with a communication that we have placed this new child on hold for you. This notification also lets you know that for your convenience that if you would like to go on to sponsor this new child, you do not need to do anything, whereas if you would like to take a break from sponsorship or choose your own child you will need to notify us. If we do not hear back from you within 5 weeks, we do add this new child to your account. This is what happened in this case. I am so sorry that it seems you never received this notification.

 We do apologize again for the confusion, and this change will reflect on your account in the next couple days. Thank you so much for your understanding and your devotion to continue sponsoring Nixon!

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