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Promises have not been met. We were told we would be getting something in the mail on a monthly basis with pictures to see the progress of our child, it’s been almost a year and we have only received one maybe two letters and no pictures. Even when it was her birthday and we sent a gift we never received anything. Yet, we receive options to sponsor more children??
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Marc and Lina Pendergraft

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  • confused and frustrated because it makes me doubt if my help is even going to my child.

Posted 1 year ago

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Sarah Heacock Schreffler

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Who told you there would be monthly progress reports with pictures? That does not sound like Compassion to me.

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A. May

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I have been a sponsor for 20 years. I get letters from my sponsored kids once a quarter. An updated picture is about once a year or two years. You only get a photo of a birthday gift if you donate $60 or more. I have started to do this just because it is fun to get a picture back. These are not people with cell phones who reply right away with photos like you are used to. Luke 6:35 "But love your enemies, do good to them, and lend to them without expecting to get anything back. Then your reward will be great, and you will be children of the Most High, because he is kind to the ungrateful and wicked." Now the kids are not our enemies of course, and they certainly are not ungrateful or wicked, but we are to give without expecting anything in return. I heard a sermon lately on containers and conduits. Some people are containers. They take in blessings and help, but due to hardship, etc., are not able to let it flow to others. They just absorb the help. Others are conduits: they take in blessings and help, and it flows out to others, and they are able to reciprocate. I think the people we give to are containers. They are in survival mode. They are not meeting your needs, because meeting their own survival needs is all consuming for them.

I somehow got on an email list of Compassion events in my area, and they have Compassion alumnai (people who went through the program as kids) come and talk at local churches and we can go and see them. 

Further, Compassion has been fully audited, and that report is on their website.

I hope this helps. 
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Christina, Employee

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Marc and Lina, I am deeply sorry for any concerns or frustrations you have that have caused you to doubt the integrity of Compassion. I sincerely apologize for any misunderstanding or miscommunication regarding expectations for the sponsorship and correspondence of your sweet girl, Jairianis. Sadly, due to time and resources needed for updates, we are only able to provide child profile and photo updates once every 24 months at this time. We do hope to be able to provide more frequent updates in the future. 

We are so grateful that you responded to God tugging at your heart to sponsor Jairianis. I hear your heart for this ministry and your desire to foster a relationship with your sweet girl. Please know that our desire is for every sponsor to have this opportunity to develop a meaningful relationship with their child. Younger children typically use our form letters because it is easier for them to understand the concept of writing and to fill in the blanks. Sadly, many children feel timid or have a lack of confidence when it comes to writing. Please rest assured that Jairianis is the one who receives your letters and will answer your questions, and her tutor is simply writing down her answers. As she gets older, you will begin to see her write her own letters without the assistance of a tutor. 

Sponsored children are required to write two scheduled letters per year to their sponsor. If they receive more letters from their sponsor, they are also expected to write reciprocal letters in response up to 4-6 times per year. Therefore, if you are writing regularly, about once every 1-2 months, you may look forward to receiving about 6 letters per year. I encourage you to write to your sweet girl :). Experience has shown us the power of a letter is tremendous, and for an impoverished child to know that someone from across the globe cares about them can make the difference that helps release that child from poverty.

Thank you so much for choosing to bless Jairianis with a special birthday gift in February! Because of the time it takes for gifts to be processed and delivered, it is normal to receive a thank you letter within 6 months of when the gift was given. However, it doesn’t typically take that long, and I do see that Jairianis’ last letter to you was her thank you letter. In her letter received in June, her tutor said, “She thanks you for the birthday gift. It was a nice dress. She liked it so much.” For gifts under $60, you will receive a thank you letter. For gifts of $60 or more, you will receive a thank you letter and a gift photo. I hope this information helps!

I’m so sorry for any inconvenience caused by receiving additional giving or sponsorship opportunities. Please know that it is our heart to get more children sponsored, but we in no way meant to cause offence. Please rest assured that I have updated your communication preferences, so you should no longer receive those offers in the future. 

I'm so sorry to hear that you are thinking of ending your sponsorship. Please let us know if you would still like us to find a new sponsor for Jairianis, and we will honor your request. Words cannot express how sad I am to know that we have not met your expectations thus far. We sincerely look forward to earning your trust and proving our hearts for serving our sponsors and children with excellence. Please let us know if you have any additional questions or concerns. 
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Esther Wu

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Hello, I also need to cancel my sponsorship due to some financial reasons. Is there anyway you can help me with this? 
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Sarah, Official Rep

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Esther, I am so sorry that you need to cancel your sponsorship! I am emailing you with more information on canceling today.
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Joe Rivera

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I’m needing to cancel my membership due to finances! I know canceling my payment hurts but Compassion doesn’t make it easy to find out how to cancel it. My Donor number is: 08166687. If someone can help me cancel that would help me out a lot! Thank you. I’m trying not to get an overdraft fee!
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Sarah, Official Rep

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Joe, I am emailing you this morning regarding canceling your sponsorship. I am so sorry to hear that you are going through a difficult time financially!
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I don't think I could cancel on any sponsor kids as I would think it would be devastating for them to lose you. It's obvious that sponsorships are vital to the emotional, physical & mental well being of these kids.

Maybe call the CI 800 line to see if they can get to the bottom of why you haven't had any communication in over a year. I think the best way to go into becoming a sponsor is knowing that you have to be patient, you have to want to change a child's life for nothing in return and send them anything (bookmarks, stickers etc) knowing your simple gift will bring them joy.. please don't drop your kid so quickly. Maybe something else is going on with him or her...
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Shakiesha Boney

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I will need to cancel my subscription please. Thank you
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Sarah, Official Rep

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Shakiesha, I see that you were able to get help from another representative yesterday afternoon. Please let us know if we can help further!

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