cancel the sponorship

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  • Updated 11 months ago
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Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case resolved

Hi my name is Bianca Elwood and I have hit a rough patch in life and can't afford 38 dollars a month. If I can I would like to cancel my subscriptions?
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Bianca Elwood

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Posted 11 months ago

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Shannon Massey, Employee

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Hi Bianca, 

I am so sorry to hear that you are going through a tough time financially! Please know that we truly value our supporters and we would be blessed to able to help you keep your relationship with your sweet kiddo, Edgar. If your request is due to a short term financial situation, Compassion would be happy to cover three months of sponsorship for you to allow you a small break from the financial commitment. This means we would completely cover the months of January through March. However, if you still feel it is best to cancel your sponsorship, please let us know and we will be happy to fulfill your wish to cancel.  

We look forward to hearing from you!  
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Ian

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This open conversation style support for canceling is not a good idea. This should be private as are the different reasons people may need to suspend or cancel there sponsorships.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Ian! Thank you so much for your feedback! We actually do try to keep these types of conversations as private as possible because we do realize that this can be a very difficult subject for sponsors to bring up. Compassion does archive the posts once we have completed the conversation, but it is the supporters themselves who initiate these conversations on a public forum and we do answer their requests no matter where they post them.

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