cancelled letter from sponsored child

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I saw on the app that my sponsored child Ashline had written a letter. I was waiting for translation and checked on the website and it said letter was cancelled. Why would this be?
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sharon edson

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Posted 7 months ago

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Madison

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Hello Sharon!

I do see that the most recent letter from Ashline was cancelled. It was cancelled because this letter did not include a photo of large family gift you sent. They will send a new letter with the photo included! I am so sorry about this but please let us know if you have any further questions and we will be happy to assist you!

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