Cancelled letters?

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Two of my letters to my sponsored child Juan (given name is Josue, was told to call him Juan) in Nicaragua now show up as CANCELLED when you click on progress. They were written on 12/18 and 12/26 and were in translation until 1/08 and 1/09 and marked cancelled that day as well. Each says “has a problem” and above that is a blue line where it says delivery cancelled. I checked my email and see nothing from CI explaining this. As a new sponsor I would like an explanation so I don’t repeat same mistakes again. Thank you.
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ann

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Posted 10 months ago

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Sierra, Employee

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Hi Ann! Thanks so much for reaching out to us. I apologize for this inconvenience. According to the notes that our field staff left us, the letter we received on January 8th was cancelled because it was addressed to someone besides Juan. I was able to view the letter itself, and it may be because you wrote "Irma and Juan", and they counted that as being addressed to someone else. The other letter has the same issue. I wonder if this is because his preferred name is different than his given name, but the field staff should be aware of this. I would be happy to send an inquiry to his center staff, requesting that they confirm that his preferred name is indeed Juan, so you will know how to address those letters in the future! Again, I sincerely apologize for this inconvenience!
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ann

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Thank you. I will try to remember to not address both of them together again. Though I’ve had letters go through to both Irma and Juan separately. Perhaps there could be someway to note that a child is under a readers age and what parent name is sometime in the future?
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ann

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Compassion staff is who told me his name is Juan. I believe the little book I got says that though the sponsorship sheet did not.
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Sierra, Employee

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Yes, according to our records, his preferred name is Juan, but his first name is Josue. When we hear back from his center, they will let us know what the final decision on that is. :)
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ann

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Sierra, I have two letters to Samuel de Jesus Medrano that have been in translation for a long time. They were in translation on 12/29 and 1/05. Is that long enough they can be checked on. He is a correspondent child for me and these are the first two letters I wrote. I’m mailing one today and am writing one online unless I find out there is some issue. I didn’t know how long before it can be bhecked on but since I had two to the other child which stayed in translation so long that were then cancelled, I thought I’d ask. I don’t want Samuel to feel he got another sponsor that isn’t going to write! Thank you.
(Edited)
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Sarah Heacock Schreffler

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Ann, you generally need to wait at least a month before they can check (And I did have a couple of letters in Rwanda that took 4 months to get through!!! I did check on those several time but there was nothing the ladies could do)

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Sierra, Employee

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Hi Ann! Yes, usually, you shouldn't be suspicious about a letter taking too long until a month or two. Like Sarah, I've had letters to my kiddos sometimes take 3 or 4 months to go through.
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ann

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Ok, thank you very much. I really appreciate the staffs willingness to answer basic questions for new sponsors.

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