Cancelled Letters

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  • Updated 4 years ago
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Hello, ladies! My issues continue with the online letters, but from reading other posts it seems that several others are also still experiencing things like missing pages and so forth, too, so I will hold tight and wait while it is worked on. I do, however, have 2 other questions that I haven't seen too much information from others on. 1) A letter I received from A Thimani Piumika was, and still is missing pages online but I received the letter in the mail...twice. In that letter there was an 8x11 photo of her and her family. I was wondering if these photos are going to be available online as well? 2) A letter from Florabelle had been in translation for a fair amount of time, then switched to being marked as "Cancelled", where it has remained. Can I find out what happened to this letter and why it was cancelled?


Photo of Lindsay


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Posted 4 years ago

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Photo of Emily


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Lindsay, thank you so much for being so patient through these changes as we all adjust to this new system together and work out the bugs! 

I pulled up Piumika's letter. I'm sorry it's still being funky online for you. You should be able to see the full letter including the photo, on your My Account. We have a team still working on the issue of missing pages. I'm so glad you received the photo of your girl in the mail. Our IT team has fixed the issue of receiving duplicates of the same letter for the majority of the cases in which this happened. We're still working on finding the root cause for the very few sponsors still being sent duplicates. In the meantime, I have sent you the electronic copy of her letter so that you can have it on file (including the picture).

I'm sorry for the concern that Florabelle's letter caused you. These letters are checked for quality as we want to do our best to not send you a letter that has missing information. Your letter from Florabelle was cancelled because there was something wrong with the letter. It doesn't tell me the specific issue they found in the letter but it could be that the stationary was messed up, she didn't answer a question she needed to answer, there were missing fields where she was supposed to write to you, etc. So this letter was sent back to the field for correction and you'll be getting another letter :). 

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