Cancelling a Sponsorship

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  • Updated 1 year ago
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I, unfortunately, need to cancel my sponsorship. Thanks for your ministry. Please let me know how to go about doing this.
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Troy Solava

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Posted 1 year ago

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Shannon Massey, Employee

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Hi Troy, 
I am so sorry to hear that you are thinking of canceling your sponsorship of Jose. I see that you have been supporting him since 2012. Because we value your sponsorship and all that you do for Jose, we would be more than happy to cover a few months of support for you, if your request is due to financial concerns. If you would like, we would be happy to cover the months of October through December. In addition to this, we would also be happy to reduce your monthly contributions to $19 per month for the following 3 months if you feel you need a bit of additional help. This means you would be on the $19 rate for January through March and would resume $38 contributions in April. Please let us know if you feel this would be helpful! We look forward to hearing back from you! 
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Troy Solava

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Hey Shannon,

Thanks for your response and offer. But I am going to have to cancel permanently. 
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Susan, Sponsor and Donor Relations, Social Media

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Troy, as you requested, I have made your child available for another sponsor. Please let me know if you have any further questions or concerns.
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Hannah Pendergrass

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Hi! my sponsor number is 07311843. Unfortunately I am unable to continue my sponsorship. I have already had 3 months covered, but unfortunately I am unable to continue my sponsorship in my current job situation. Please advise if I should do anything else. Thanks!
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jessica key

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I am also needing a cancel my recurring donation. My account number is 106005438
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Sarah, Sponsor and Donor Relations, Social Media

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Jessica, I am so sorry, but I am not finding an account for you with your name, email, or that account number. Do you know the email that your account is under? Do you sponsor a child or donate to a fund? Antonio, I am not seeing any active sponsorships on your account at this time. Do you have the child ID for the child you need to cancel the sponsorship for?
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Antonio

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here is what i have from my email 02625817 and I took a snapshot from my email for you
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Sarah, Sponsor and Donor Relations, Social Media

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Antonio, I was able to pull your account up just fine, but what I mean is I don't see any active sponsorships on your account at this time. All of the sponsorships you've had on your account are no longer active. Did you just sign up to sponsor a child within the last few weeks?
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Antonio

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I'm sorry, disregard ale messages from me, I just realized it is for future giving. I'm sorry
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Antonio

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my sponsor number is 02625817 , I will have to cancel future sponsorship, could someone please help me with this?

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