Cancelling a Sponsorship

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I, unfortunately, need to cancel my sponsorship. Thanks for your ministry. Please let me know how to go about doing this.
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Troy Solava

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Posted 2 years ago

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Shannon Massey, Employee

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Hi Troy, 
I am so sorry to hear that you are thinking of canceling your sponsorship of Jose. I see that you have been supporting him since 2012. Because we value your sponsorship and all that you do for Jose, we would be more than happy to cover a few months of support for you, if your request is due to financial concerns. If you would like, we would be happy to cover the months of October through December. In addition to this, we would also be happy to reduce your monthly contributions to $19 per month for the following 3 months if you feel you need a bit of additional help. This means you would be on the $19 rate for January through March and would resume $38 contributions in April. Please let us know if you feel this would be helpful! We look forward to hearing back from you! 
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Troy Solava

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Hey Shannon,

Thanks for your response and offer. But I am going to have to cancel permanently. 
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Susan

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Troy, as you requested, I have made your child available for another sponsor. Please let me know if you have any further questions or concerns.
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Hannah Pendergrass

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Hi! my sponsor number is 07311843. Unfortunately I am unable to continue my sponsorship. I have already had 3 months covered, but unfortunately I am unable to continue my sponsorship in my current job situation. Please advise if I should do anything else. Thanks!
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Shannon Massey, Employee

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Hi Hannah, 
If you would like to try to continue sponsoring your kiddos, we can extend our offer to cover your sponsorship through the end of October. At that point, we can do a reduced rate of $19 per child for the following three months. This would be from November through January. Please let us know if you think this may be helpful! 
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Hannah Pendergrass

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Thank you for the offer, but unfortunately with the new financial position I am in I will not be able to continue for the foreseeable future. Please go ahead and cancel my sponsorships. Also, the full October payment just hit my account and I am unable to pay it. Please advise what I need to do about that. I am sorry that I am no longer able to continue, and I pray that the children will get new sponsors soon. Thank you.
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Sarah, Official Rep

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Hannah, I have cancelled your sponsorships as of this morning. I don't see that we processed any donations for September or October or that we even had your automatic donations set up to pull any longer. It could be a pre-authorization that you are seeing or it's just not showing up for me yet. Please send a screenshot of the charge from your bank account to our email address at socialmedia@compassion.com so we can see what happened.
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Hannah Pendergrass

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Thank you! It had not charged my account yet, I just saw on my profile that the payment was due. Thank you for your help!
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Shannon Massey, Employee

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Hi Hannah, 
So glad to know that the payment was not actually pulled. Please let us know if there is anything else we can do for you! :)
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Antonio

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I'm going to have to cancel my sponsorship as well, my sponsor number is 02625817
(Edited)
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jessica key

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I am also needing a cancel my recurring donation. My account number is 106005438
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Sarah, Official Rep

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Jessica, I am so sorry, but I am not finding an account for you with your name, email, or that account number. Do you know the email that your account is under? Do you sponsor a child or donate to a fund? Antonio, I am not seeing any active sponsorships on your account at this time. Do you have the child ID for the child you need to cancel the sponsorship for?
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Antonio

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here is what i have from my email 02625817 and I took a snapshot from my email for you
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Sarah, Official Rep

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Antonio, I was able to pull your account up just fine, but what I mean is I don't see any active sponsorships on your account at this time. All of the sponsorships you've had on your account are no longer active. Did you just sign up to sponsor a child within the last few weeks?
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Antonio

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I'm sorry, disregard ale messages from me, I just realized it is for future giving. I'm sorry
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Antonio

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my sponsor number is 02625817 , I will have to cancel future sponsorship, could someone please help me with this?

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