Cancelling my sponsorship

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I need to cancel my sponsorship. I sent an email about two months ago saying I couldn’t support my child any more. I never received a reply but my account stopped being charged. I assumed this meant it was cancelled. I just received a letter saying I had an outstanding amount for those two months. Please fix this and cancel my sponsorship. Account number: 0745605
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Megan Ferguson

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Posted 2 years ago

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Shannon Massey, Employee

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Good morning Megan, 

I am so sorry for the confusion on this. I do see that we received your email in September asking to cancel your account, however, we did email back with a few options asking if we could help you keep your relationship going. I am so sorry if you never received that email. However, I have taken care of cancelling your sponsorship today. If you would like, you may write Mariel a final letter. Please write “Final Letter” across the top of the correspondence, along with your child's name and child's number, (HO022400599). Please send your letter to Compassion's address below:  

Compassion International
Colorado Springs, CO 80997
If in the future you would like to sponsor another child, we would be blessed to partner with you again!

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