Cannot create account

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  • Updated 2 years ago
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Hello! I signed up to sponsor a child at an event, and recently got an email with the new sponsor number. However, I am unable to create an online account. It gives me different messages overtime and will not allow me to set anything up. Please let me know what I need to do.
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Anna Deal

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Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Hi Anna! I am so sorry you are having trouble creating an account! Normally, I would be happy to help you get into your account but I am regrettably unable to get into my system at the moment. I will follow up with you just as soon as I am able to give in and give you more information about creating your account. I apologize for the inconvenience. 
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Jonathan Ketusky

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I, too, am having this issue! I signed up to sponsor a child in Tanzania at Passion Conference last week. I didn't know to keep my sponsor number since it was attached to the packet I filled out. Who could I contact to figure out how to create an account? 
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Sarah Heacock Schreffler

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We heard about the great things happening at that Passion Conference! Praise the Lord! BUT-- It takes some time for Compassion to get it all set up. I sponsored my first child at a Compassion Experience on October 29. I got the official email with my sponsor # on November 16.  (our packets did not have a sponsor #, just the child #.  But I got a picture of the kid to put in my pocket and that picture also had her Child # on it -- did you get that? To add to this, they are going through a big computer upgrade this week that might slow things down even more?  I don't remember when I got Lisbeth's welcome packet in the mail -- might have been early December. But I sponsored my second child Dec 23 online and got her packet in the mail last week (Thursday Jan 5, I believe).  Do go ahead and start writing your first letter to your child. You can either send it through snail mail using just the child # or type it into your computer ready to copy/paste into the online system once you get it set up.
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Susan, Sponsor and Donor Relations, Social Media

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Hi Jonathan! Welcome to Compassion! Thank you so much for choosing to love and support a child in poverty in Jesus' name! God bless you! As Sarah mentioned, unless you texted your sponsorship, it does take some time for your sponsorship to be finalized. Another option to speed things up is to go to www.compassion.com/firstpayment and you can setup your sponsorship there. Otherwise, your packet of information should be in the mail in the next two to four weeks. Do you have the child number for the child you sponsored? I'd love to check on the status of your sponsorship and send you the sponsor number if I can. 
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Anna Deal

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I have gotten a few different emails with sponsor numbers and things but my account will still not set up.
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Susan, Sponsor and Donor Relations, Social Media

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Hi Anna! I am sending you some more information about your account via email. It looks like you already have a username and password set up. 

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