CANNOT CREATE AN ACCOUNT

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Hi there, 

I paid for my first month of sponsorship for my child last Friday, and have not received any confirmation information, and am unable to create an account.

My child's number is HA8810272. Please could you help me out? Thanks - if you could provide me my sponsor number, that'd be great. 
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Kate

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Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Kate! I am so sorry for the confusion about starting your account. Did you sign up to sponsor Wishamaleica online or at an event? If you didn't receive a confirmation email after setting up the sponsorship online, that means that it didn't go through. You will need to try sponsoring him online again. Do make sure that you check your spam folder in case a confirmation email went there. It does take several days for an account to be created when the sponsorship is set up at the beginning of a weekend.
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Kate

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Hi Sarah,

I received an email after making payment online, and it is as follows:

Dear Sze Hui Tan,

Thank you so much for partnering with Compassion to help release children from poverty in Jesus' name!

You would like to sponsor Wishamaleica Charlotin from Haiti.

Child sponsorship has proven to be effective and impactful — and rewarding for sponsors.

You should be receiving your requested information within 15 days. It will include everything you need to begin your sponsorship: a profile and pictures of your sponsored child, tips to help with letter writing, a sponsor introduction sheet, and additional information about Compassion’s history.

As you read through your packet, please don’t hesitate to contact us if you have questions or comments.

Sincerely,
Sponsor Donor Relations Team

Receipt:

Wishamaleica Charlotin $38.00 per month
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Kate! It does take several days for online sponsorship to be set up. Once your account is created and Wishamalecia is placed on your account, we will send you a welcome packet containing your sponsor number. You will then be able to create an online account. That welcome packet usually takes about two weeks to arrive after the account is set up.
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Kate

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Hi Sarah - I never provided my mailing address for the welcome packet to be sent, so I'm not sure how I will ever be sent it? Also, I've still not received any email or confirmation from Compassion. Please do help me out. Thanks. 
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Susan, Sponsor and Donor Relations, Social Media

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Kate, it looks like your sponsorship was finalized on the 12 December for Wishamaleica. I am sending you more information by email so that you can setup your online account.
(Edited)
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Kate

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Thanks Susan - have done so and will await further contact from your team. Thank you! 

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