Cannot create an account

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no response


   I am trying to create my Compassion account after receiving my sponsor welcome packet.  My problem seems to be twofold: 1) I can't seem to find a sponsor number.  The only numbers I see in the sponsor packet are my account # 106279161 and the child's ID #.  I am confused because the website instructions say that my sponsor number should only be 8 digits. 2) I attempted to create my account using only my email address, however, the website states it is not on record.  I am confident that I provided my email when I completed the sponsorship packet.  Thank you in advance for your assistance.

God Bless,

Photo of AbigailOvercomer


  • 1 Post
  • 0 Reply Likes
  • Confused/Frustrated

Posted 2 years ago

  • 1
Photo of Susan


  • 7386 Posts
  • 1594 Reply Likes
Abigail, I am so sorry for the frustration and that you are having so many issues with creating an account on our website. Regrettably, I was unable to locate your account by your name, the number you gave, or your email address. When and how did you begin the sponsorship? If you started at an event, please note that it can take up to four weeks for the sponsorship to be finalized. I would be happy to check on your sponsorship for you. Please post the child ID number for the child you sponsored so that I can look into this further for you.  

This conversation is no longer open for comments or replies.