Cannot open my child's letter on the website

  • 1
  • Problem
  • Updated 4 months ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Hello I am sponsor  07955747 and I received a notification on the site that I had recieved a letter from my child Meskerem. When I went to click the link a big error box popped up that said to try later. When I tried later Meskerem's letter from 07/21 is there but I cannot click on it, its like the button is inactive. May I ask could you have a look as to what may be happening? Thank you.
Photo of mjmyers

mjmyers

  • 8 Posts
  • 2 Reply Likes

Posted 4 months ago

  • 1
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4931 Posts
  • 1088 Reply Likes
Hello Mjmyers! I am so sorry that you aren't able to read your child's letter. Regrettably, we had an issue with the letters that were processing and placed on sponsor accounts over the weekend. The issue is being looked into and worked on as we speak. We will correct the problem as soon as possible and upload the letter to your account correctly once we are able to do so. Hang in there while we get this fixed for you!
Photo of mjmyers

mjmyers

  • 8 Posts
  • 2 Reply Likes
Hi Sarah thank you for looking into the issue, my children's letters mean the world to me.

This conversation is no longer open for comments or replies.