Cannot open my child's letter on the website

Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Hello I am sponsor 07955747 and I received a notification on the site that I had recieved a letter from my child Meskerem. When I went to click the link a big error box popped up that said to try later. When I tried later Meskerem's letter from 07/21 is there but I cannot click on it, its like the button is inactive. May I ask could you have a look as to what may be happening? Thank you.

mjmyers

13 Posts
5 Reply Likes

Posted 1 year ago

1 year ago

Sarah, Official Rep

5206 Posts
1132 Reply Likes

Hello Mjmyers! I am so sorry that you aren't able to read your child's letter. Regrettably, we had an issue with the letters that were processing and placed on sponsor accounts over the weekend. The issue is being looked into and worked on as we speak. We will correct the problem as soon as possible and upload the letter to your account correctly once we are able to do so. Hang in there while we get this fixed for you!