Cannot Log onto the new OurCompassion site. HELP!!

  • 1
  • Question
  • Updated 8 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Cannot log on to the new OurCompassion. Help! I am an existing member and clicked on the reset password link, got the email, clicked on that link, and it said "invalid." Tried creating a new account but that didn't work either. I really want to access my account!! Please Help me!!
Photo of Charlotte

Charlotte

  • 5 Posts
  • 0 Reply Likes

Posted 8 years ago

  • 1
Photo of Charlotte

Charlotte

  • 5 Posts
  • 0 Reply Likes
I was able to sign in later this evening but I think others are having trouble as well.
Photo of Steph Paxton

Steph Paxton

  • 74 Posts
  • 14 Reply Likes
I am also having trouble. I go to reset the password and when I click on reset and enter my email address, I never receive an email. I checked my spam file and it was not there either!
Photo of Marci L. Ficht

Marci L. Ficht

  • 74 Posts
  • 36 Reply Likes
Ditto...can't log in...and I'm receiving all these emails saying that former OC friends are "following me"...I sincerely hope not because I don't know where I'm going!!! ;)
Photo of Shaina Moats

Shaina Moats

  • 1915 Posts
  • 404 Reply Likes
I'm sorry y'all are having trouble logging in! I know that quite a few sponsors are having this issue and our OC team is working on correcting it. If you'll shoot us an email at ciinfo@us.ci.org we will manually update your password so you are able to login.
Photo of Shaina Moats

Shaina Moats

  • 1915 Posts
  • 404 Reply Likes
Just be sure to mention that you need your OurCompassion password updated, not your www.compassion.com password.
Photo of Michelle Wright

Michelle Wright, Champion

  • 131 Posts
  • 54 Reply Likes
Todd from the tech team is able to sort this out quickly. He told me to share this email address todd.wolff@acubits.com

This conversation is no longer open for comments or replies.