cant access account

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
Archived and Closed

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I've lost all of my account info in a computer crash :( I dont know the email, password, OR user name I had, I want to write to my sponsor children badly but cant log in!! Help!
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Warren Demarkein

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  • frustrated and upset

Posted 5 years ago

  • 1
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Garry Sagel

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If you don't know what your email is, you'll have to call or email Compassion. If you at least know your email, you can click on "forgot my password", and enter your sponsor number and email. If you aren't able to do that, contact Compassion. I don't know if they are closed Monday or not.
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Warren Demarkein

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Thanks. I have my member# and the names and #s of my letter-kids, but my online info was lost :/ ill have to give them a call when i can.
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Emily

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Oh no, Warren! I am so sorry that your computer crashed. I know how stressful that can be with all of the information we pack into our computers! I pray that you're able to recover the majority of what may have been lost. We can definitely get your password reset and provide you with your username! Regrettably, I was unable to locate your account using your name and email address. Can you please post your child's ID number here so that I can locate you in our system? At that time, I'll send you an email with your account information :). 
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Warren Demarkein

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The account was under Susan gamble, and one of my kids # is HO-259-0007 and that's for saudy (Joel) I don't have phiselines # off hand, but I no longer have access to the email registered to Susan Gamble :( I know the two names are confusing but I'd be happy to provide photos of letters to prove that I'm not a scammer! Lol thanks so much!!
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Susan

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Warren, what is your relation to Susan Gamble? We need to speak with her personally or verify her full account information in order to give you her log-in for security purposes. Please call 800-336-7676 or have her contact us. I apologize for the inconvenience. 
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Warren Demarkein

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I AM Susan gamble :P I had a name change :) I will hopefully be able to call tomorrow

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