Can't log in- don't remember username/password/email outdated

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
Archived and Closed

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I tried logging into a Compassion account my parents and I created YEEEAAARS ago (I'm pretty sure we did~!), but none of us remember the username or the password- also whatever email they attached to the account is gone forever so I can't get any password/username information sent there either.

I want to be able to send our sponsor child letters&donations quickly and more often and doing it online is the best way to go- so I'd love to be able to access this account or possibly create a new one if I have to~? 

None of our letters seem to have our actual sponsor ID on it either so that's also out of the question :(

Is there a way you guys can use our sponsor child's ID as a way of seeing what account is attached to it and our sponsor ID and what not~? :c 
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Nikki

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Posted 1 year ago

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Christina, Employee

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Hi Nikki! I'm so sorry to hear that you haven't been able to access your online My Account :(. I'm happy to help you though! Because this is a public help forum, I would like to protect your private login information, so I am sending you an email now to help you further :). 
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Nikki

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Thank you so much~! I responded :D

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