Can't Open Letter

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  • Updated 2 years ago
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I have never had a problem with the very active communications b/ween my child and I up until last month. # PH 042200201. I can NOT open his letter to me that was posted as sent 12-6-17 It reads as a big red 'X". I have always received notification of a letter from him and can open electronically and then the letter copy along with the translation I receive in the mail give or take 2 weeks later. Please advise me on what is going on!!
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Donna Hartsoe

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Posted 2 years ago

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Sarah, Official Rep

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Hi Donna! That letter from Christian is actually still going through processing and isn't quite ready for you to see yet. As soon as the translation has been finished, you'll be able to open that letter as it will have a blue download button instead of the "x" :).

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