cant open letters from my child in app

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  • Updated 2 years ago
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My app says I have letters from my child, but it won’t let me open them to read them...
Photo of Apryl Joshua Weixlmann

Apryl Joshua Weixlmann

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Posted 2 years ago

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Christina, Employee

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Hi Apryl! Thank you so much for the impact your love and support is making in Julia's life! I'm so sorry you cannot open her letters to you :(. I see that all of her letters except her most recent should be available. Her most recent letter was uploaded into the system on January 5th, but it's still in translation. Are you unable to read any of her previous letters? What does the screen look like? Can you possibly send a screenshot? Also, are you experiencing this same issue when logging in from a computer? 

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