Cant see my Sponsored child on my account.

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case resolved

Hi, I logged in today and my account shows that I do not currently sponsor any child. I don't even see my giving history for 2017. It is all erased... yet I got a paper statement for July 2017. Please can you tell me what is going on?
Photo of Voke Ogueh

Voke Ogueh

  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Sarah

Sarah, Official Rep

  • 5223 Posts
  • 1137 Reply Likes
Voke, I am so sorry for the confusion with your account. We just received information at the end of June that your child, has left Compassion's program, which is why she is not showing up on your online account. I'm so sorry for the hard news and that you aren't able to continue sponsoring Bertchina :(. The statements for July were sent out several days before we received the information. Please ignore that statement at this time as you are no longer sponsoring her. The giving history should still show up for you, but it won't show up on the Account Summary screen. You will still receive a tax statement next year that includes all the donations you sent for Bertchina.

I also want to let you know that Compassion sends a packet out to sponsors whose children have left the program, which includes information about a new child for you to consider sponsoring. You should receive that information within the next few weeks. If you choose to not sponsor the child, we just need to know within the next five weeks so that we can place the kiddo up for sponsorship with someone else.

You are able to send a final letter to your sweet girl if you choose. I am sure she would love to hear from you one last time! If you send a letter, please make sure that your sponsor number 02443623, her child ID HA025406210, and the words "Final Letter" are written at the top of the stationary. This letter does have to be handwritten since she isn't showing up on your account any longer. You can mail the letter to our office at:

Compassion International

Colorado Springs, CO 80997

Please do let me know if you have further questions as I am happy to answer any that you might have!

This conversation is no longer open for comments or replies.