can't send letter - technical difficulties on Compassion's web site?

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  • Updated 6 months ago
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I tried logging into my account so I could send a letter a few days ago, but could not log in and a red message box said the site was having technical difficulties. Tried logging in again today, and I am getting the same message. Is this just me, or is the site down?
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Beth

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Posted 6 months ago

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Leah, Employee

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Hello Beth, I am sorry to hear that you are having trouble getting logged in to your online account. I was able to log in online to my personal account and did not receive any error messages. Please let me know if you would like me to email you with your login information and reset your password for you. This may help. I would also suggest, clearing your browsing history and data. Then restarting your computer. This might help reset the system. If you are using Explorer, you may try Chrome instead and vice versa. I hope this helps. 
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Beth

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Finally I was able to log in today, and get my letter sent. Not sure what the trouble was last week, but I did not get the error message today. Problem seems to be solved.
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Leah, Employee

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Hi Beth! I am so happy that you were able to get logged in and write to your sweet children. Thank you for letting me know. Have a blessed day! :-)

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