Can't write to a child

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  • Updated 2 years ago
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I have 4 sponsored kids. The mobile app will let me send a letter to 3 of them, but when I try to send a letter to the forth I get a error message right off the bat. I sent this child a picture 5 days ago and didn't get this error. Thanks for any help.
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Josiah Froese

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Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Josiah, I am so sorry to hear that you were  having issues with our app. Was the letter maybe for Mark Jay in the Philippines? It looks like you were able to send a letter to your other children. You might try clearing your cache and trying again. Please also ensure that you have the most recent update of the app. Most of the time this helps with child information and letters loading but if not let me know and I will report it to our app developer. 
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Susan, Sponsor and Donor Relations, Social Media

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Hi Josiah! I just wanted to follow up with you and see if you are still having issues with the mobile app. Were you able to send that letter? 

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