Card change gone wrong

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  • Updated 4 months ago
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It says that there is a problem with my new card, but it seems to be working other places just fine. What do I do? I even tried to submit my monthly payment manually, but it says my new card is expired.
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Katy Joy Self

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Posted 4 months ago

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Shannon Massey, Employee

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Hi Katy, 
I am so sorry your card is not working. You can update this two different ways. You may either log into your online account at Compassion.com or your may call us at 1-800-336-7676 and we would be happy to update this for you. We are available to serve you Monday through Friday, 7:00 A.M. to 5:30 P.M., MT.
If you would like to do this online but do not remember your log in information, please email us with a request for this information to socialmedia@compassion.com. This will allow us to send it to you privately. :) 
 

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