Card to wrong child

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  • Updated 4 days ago
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I had a card get sent to the wrong child. I may have put the wrong child ID down. It was meant for Rio but went to Javier
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Ashley Brian

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Posted 5 days ago

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Christina, Employee

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Ashley, I am so sorry to hear that one of your cards was accidentally sent to the incorrect child :(. Regrettably, once a letter has been scanned and processed, we cannot stop it or redirect it. If you would, I am happy to find the card you're referring to, and I have the scanned image sent to the correct child. If you'd like me to do this for you, please provide the child number of the correct child and the child it went to by mistake. Thank you! 
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Ashley Brian

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Yes i would love that thank you! His number is I0078100494
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Sierra, Employee

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Thank you, Ashley! Could you please provide us with both child numbers - both the number of the child it was supposed to go to and the number of the child it was sent to instead?
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Ashley Brian

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It was suppose to go to I0078100494 and it went to C0038100619
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Sierra, Employee

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Thank you for that info. :) We will get that sent on to the right child. Javier will still get a copy of the letter (as Christina mentioned, we can't stop that), but now Rio will receive the letter that was meant for him!
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Ashley Brian

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Okay thank you!