Change Automatic Withdrawals

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  • Updated 2 years ago
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My bank issues new cards to me on a regular basis. The card that is currently tied to my automatic payments is no longer active. I have a checking account on file, but even when I try to make a one time payment to catch up, there seems to be no way for me to change the payment method. I would prefer to attach my giving to my checking account so that there are no further delinquencies due to the fact that they system is trying to automatically charge a card that is no longer active. I am not even given the option to delete that card.
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mlle_carrie

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Posted 2 years ago

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Sarah, Official Rep

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Hi there Mlle_carrie! I am so sorry for the confusion in trying to set up your bank account as the payment method! In order to change it online, you'll need to go to "Payment Options" on the left side of the screen instead of "Make A Payment". Once it is changed under payment options to the bank account, you'll have the option to make up donations that you missed. Let me know if you are still having trouble!

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