Change of Payment but cant log on

  • 1
  • Question
  • Updated 1 year ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no response

Is there somewhere where I can go online to look up my child's ID number? I moved addresses and am not receiving letters anymore. But I changed banks so I need to change my method of payment but I cant log in to my account because I don't know their number.
Photo of Bre Smith

Bre Smith

  • 1 Post
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Garry Sagel

Garry Sagel

  • 231 Posts
  • 172 Reply Likes
You shouldn't need your child's number to log onto your account. The username is probably your email. 
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4920 Posts
  • 1087 Reply Likes
Hi Bre! I am so sorry you aren't receiving letters anymore after your move and are having trouble logging into your account :(. Do you happen to you know your sponsor number of the name of your child and where he/she lives? I am not able to find your account with the email address connected to your profile on this forum, but I would love to be able to help you get into your account!

This conversation is no longer open for comments or replies.