changing credit cards

  • 1
  • Question
  • Updated 1 month ago
  • Answered
I have enjoyed sponsoring Analy from Peru! II had tried to change the credit card used for charging my sponsorship monthly in order to stop the use of that card. The monthly sponsorship is working out on the new updated card, BUT the gifts are being charged to the old card :( I wish they had a place to DELETE old cards! How do I fix this??
Photo of Christy Bailey

Christy Bailey

  • 1 Post
  • 0 Reply Likes
  • frustrsted

Posted 1 month ago

  • 1
Photo of Mackenzie

Mackenzie, Employee

  • 184 Posts
  • 25 Reply Likes
Hi Christy! I am so sorry that your Christmas donation was not updated to your new card. I have updated it today so that all of your donations will be processed using the card that is on your monthly sponsorship. I have also inactivated the old card in our system so that we can't use it in the future. On the website, you should now be able to delete the old card from your account. If you continue to have trouble with the card, please let us know!