Charged when I was told I wouldnt be?

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I have just canceled my sponsorship, and I was told I would not be charged for October, yet my bank says I was charged on the sixth. I’m sorry to be trouble, but could this be refunded please?
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Emily Bonson

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Posted 2 years ago

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Emily, I sincerely apologize for this discrepancy and that you were charged this month when you shouldn't have been. According to our records, your last donation was made September 5. Please email us at with a copy of your bank statement showing the extra charge on October 5 so that we can correct our records. Thank you! 

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