charges to my credit card

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  • Problem
  • Updated 1 year ago
  • Solved
Archived and Closed

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I was recently (May 7, 2017) mistakenly charged a total of 5 times to 3 different credit cards that were stored on your database that I had stopped using. I received no email receipts for these unauthorized charges, and there is no record in my giving history of these donations (I can assure you that they do appear on my credit card activity). What happened? And how can I go about recovering these funds for charges that I definitely did not authorize? Btw, I also received notice that had taken on sponsoring another child, another total surprise to me! 
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Mark M

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  • confused

Posted 1 year ago

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Sarah, Sponsor and Donor Relations, Social Media

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Mark, I am so sorry that you were charged so many times in May! I would like to look into this for you to see what happened but I cannot find your account. Do you know your sponsor number or your child's ID?
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Mark M

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Thanks Sarah! The charges were reversed.

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