Child birthday photo

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  • Updated 7 months ago
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I got my thank you letter from my boy Edwin from mexico but I did not get a new photo of him and the gift was for $60 so I should have gotten a new picture, Please look into this for me
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Debra Gonzalez

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Posted 7 months ago

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Sierra, Employee

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Hello, Debra! Thank you for reaching out to us. I apologize for this inconvenience. Upon doing some further research on your account, I see that according to our records, the gift you gave this year was $40. Would you kindly take a look at your records and see if yours match ours? If not, we would be happy to look into this more. Thank you so much. :)
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Debra Gonzalez

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This is not exactly correct I did send 40 this year however please look back and you will see that I sent 60 in 2017 that he never got until june of this year which is why I am referring to the 60 amount so I was looking forward to the picture can someone please make sure he got 100 total????? it makes me wonder where has this money gone
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Sierra, Employee

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Hi, Debra! I'm so sorry; I hadn't even thought to look at last year's gift, since you should have received a letter for that one much earlier this year! I have sent an inquiry to Edwin's center to ask that he send you a thank-you letter and photo for that gift!
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Debra Gonzalez

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ok thank you yes 2017 gift was a whole big mess and ordeal I just want to be sure Edwin did indeed receive 100 in total.
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Christina, Employee

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Debra, I have reviewed your account, and I do indeed see that there was a problem with processing your gift to Edwin back in August of 2017. After our previous inquiry, we were able to confirm that your gift to Edwin was processed and delivered in June of 2018. Since it has now been six months, and there has been no thank you letter received yet, we have sent another inquiry for this. We sincerely apologize for the confusion this situation has caused, and we are truly grateful for your patience. We will be in contact with you as soon as we receive a response within 45 days. Thank you again for your understanding and patience! 

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