child deleted

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  • Problem
  • Updated 1 year ago
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Archived and Closed

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I called in because I had a voicemail about the correspondent child that I just received was dropped by his sponsor and it stated that the child would be put on hold for me to sponsor. I called back this past Friday to say that I could not do that right now but that I wanted on the list again for another child to write to.  I checked my account the day before and had just received a new correspondent child but she was so new, I hadn't received the packet yet.  ( I was originally on the list for 2 children.) The person on the phone was very difficult to understand, but said that she deleted the sponsor hold for the first child and that she wouldn't put me on the list again for another since I had just gotten one. 
I logged into my account just now and I see the woman from compassion deleted my newly added correspondent child instead of the hold for sponsoring the child.  I was very excited to have a child to write to. I understand I probably won't be able to get that same child back now but could I please be put back on the list, (I had been on the list for one boy and one girl, any age, from any place).  Thanks for your help.
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Darlene

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Posted 1 year ago

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Christina, Employee

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Darlene, I am deeply sorry to hear about the confusion with your correspondent children, and I sincerely apologize for our misunderstanding :(. I'm so sorry to hear about the way your phone call went, and please rest assured that we will provide additional training to the representative you spoke with. Regrettably, your sweet girl, Uwase Marie Claire, was removed from your account by mistake. However, please rest assured that we are working on placing Uwase back on your account as soon as possible. I have also removed the hold we had placed on Laik since you will not be able to financial support him, and we will be sure to find him a new sponsor very soon :). Please know that I have placed a request on the correspondent waiting list for a boy of any age from any country. I hope we will be able to place another sweet boy on your account soon! 
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Darlene

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Thank you so much!

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