Child is suddenly no longer on my account

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  • Updated 1 year ago
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Archived and Closed

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Hi, my sponsor number is 02373218, and I have been sponsoring Christian G.A. Luciano since 2013. At the end of October, (just a week or so ago), I sent him Christmas money and a family gift, and as of then he was still showing up on my account. I also recently contacted Compassion by email because I had not gotten a letter from him for almost a year. (Before that, I heard from him every 2 or 3 months. I just assumed I wasn't getting letters because of the problems with the new letter writing program.) But now, I went to write him a Christmas letter online, and discovered that he is no longer on my account! (It said that "either they are experiencing technical difficulties, or I'm not sponsoring any children.") All of our previous scanned letters are gone too. However, the "giving history" is still showing up, and shows the Christmas and Family Gift that I just sent, and my payments are up to date. If he left the program (and I hope that's not the case), I never got any phone call or letter telling me so. (But if he did leave, would it be possible to refund the Family Gift? I'm on a tight budget and really can't afford it if his family can no longer get it.) And would I be able to write him a final letter? I hope to get this cleared up!
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Jodi Auborn

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Posted 1 year ago

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Christina, Employee

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Jodi, I'm deeply sorry for any confusion or concern caused by not seeing your child on your account. Recently, we received updated information about your sweet boy in Mexico. I’m so sorry that we have not yet had the opportunity to reach out to you regarding this update. Sadly, as of November 3, 2017, Christian Gael Aguirre Luciano has left Compassion’s program because he was no longer attending the program actives. I am emailing you now with additional information about this situation, as well as options for moving forward. Thank you so much for the time you have been able to bless Christian and his family with your love and support. God bless you.
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Jodi Auborn

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Thanks again, Christina!

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