Child left Program

  • 1
  • Problem
  • Updated 3 months ago
  • Solved
One of my children Jose left the program. I am still getting charged monthly. I would just like to sponsor the one that is left at this time because I am back in school. Thank you.
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Mindy Holcomb

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Posted 3 months ago

  • 1
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Matthew Samuel Ott

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Same my child Alex just left too they didn’t even tell me
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Sierra, Employee

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Hi, Matthew! I'm so sorry about this. I'll reply to your other post that you created, and would be happy to further clarify this for you.
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Sierra, Employee

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Hi Mindy! I apologize for this confusion. According to our records, Jose is actually still in Compassion's program. Did you receive communication that he had left? If so, I am so sorry! Did you want to continue with both of your sponsorships, or do you need to cancel one? 
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Mindy Holcomb

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I recieved letter saying Jose had moved with his Dad and where he was relocated to there was no program.
(Edited)
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Sierra, Employee

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I apologize, Mindy. According to our records, he hasn't moved. That may have been a letter printed in error, and I'm so sorry for that confusion! :(
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Mindy Holcomb

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Ok thank you