Child letter

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  • Problem
  • Updated 4 weeks ago
  • Solved
I have a correspondent child named jesus his letter has said the translation was complete for a month now and I still can not read it
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Debra Gonzalez

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Posted 4 weeks ago

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Shannon Massey, Employee

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Hi Debra, 

I would be more than happy to look into this for you. What is the child number for this kiddo? Also, when you say you can't read it, does that mean that the letter comes up blank, or do you get an error, etc. What exactly is happening? Thank for getting back with us! 
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Debra Gonzalez

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His number is co059300069 it says that the translation is complete but that is it no tab or option to be able to read it
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Shannon Massey, Employee

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Hi Debra, 
Basically, this letter is waiting to go through an additional quality assurance process. So, it has been through translation but is waiting for that quality assurance check. I am so sorry for the delay in this, but regrettably we can't really do anything to speed this process up. It will be available for you as soon as it goes through the QA process. Thank you so much for your patience while we get this finished for you! :)