Child letter canceled

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  • Updated 10 months ago
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A letter from my child shows that it has canceled. The Child's name is Amanda and her number is UG015700369. Why was the letter canceled? Will I ever recieve it? Thank you!
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Julie Inwards

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Posted 10 months ago

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Christina, Employee

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Hi Julie! I'm so sorry to hear that one of your letters from Amanda is showing as canceled online. After reviewing your account, I do not see any letters from Amanda that are canceled. They all appear to have been translated and processed. Can you tell me the date of which letter you cannot see? Does the letter say canceled? 
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Julie Inwards

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I got on my account and the letter that showed canceled is gone. There is a new letter now. Does that mean that the letter that showed canceled came?
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Shannon Massey, Employee

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Hi Julie! 
When a child letter is canceled, we will always have the child write a new letter fixing whatever issue that first letter had, was. This means that your older letter has been replaced with the new rewritten letter! :) Yay! 

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