Child Letter Missing From Account; No Translation

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  • Updated 6 months ago
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  • (Edited)
Archived and Closed

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I choose to receive my child's letters online and in the mail.  The most recent letter arrived in the mail, but was not emailed, never appeared online in my account's "Write Your Child" center and has no translation.  I understand that original letters delivered by mail do not include a translation, but in the past the duplicate emailed letters always included a translation online.  Has this policy changed?  And would it be possible to receive a translation of the letter (photos below)? I believe the language is Bengali.  Thank you for your help!


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Thursday4

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  • Hopeful

Posted 6 months ago

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Leah, Employee

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Hello, I am sorry that your letter was never scanned or translated in to the system. I have sent an inquiry to our national office in Bangladesh and have asked to have this letter scanned in to the system and translated for you. I appreciate your understanding and patience while we work to resolve this issue. 
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Thursday4

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Thank you so much for your help!  I really appreciate it. :)

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