Child no longer appears on my account

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  • Updated 2 years ago
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Hello, my name is Laura Stancov, sponsor no 02452586, I have been sponsoring Nshuti Emmanuel, RW4330790, for almost 4 years. I noticed today that he is not showing up on my account anymore. What happened? Can you please help? Thank you!
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Rissa Issa

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Posted 2 years ago

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Sarah, Sponsor and Donor Relations, Social Media

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Rissa, I am so sorry for the confusion regarding Nshuti not showing on your account any longer. Regrettably, Nshuti's sponsorship was six months behind in donations. When accounts get that far behind, we have to place the child back up for sponsorship somewhere else because those donations are vital in being able to care for the child. We do try to contact sponsors numerous times before we remove a child from an account to see if we can offer assistance or whether the sponsor even knew the account was behind. Because your account was six months behind, we had to remove him. If you are able to continue the sponsorship and can start fresh this month, I would be happy and able to place him back on your account. We will need a donation of $38 in order to do that though. Please do let me know if you are able to continue sponsoring him!
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Rissa Issa

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I strongly apologize for this unpleasant situation. Unfortunately I did not receive any notification (I check my e-mail and mailbox daily) and totally lost track of time. I can start fresh this month, therefore please place him back on my account, I will continue sponsoring him. Thank you so much for your help!
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Sarah, Sponsor and Donor Relations, Social Media

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Rissa, I completely understand, and please accept our apology that you didn't receive the communications regarding your account! I was able to place Nshuti back on your account today and processed a donation of $38 for April. Would you like me to set up an automatic deduction for his support to start in May? If so, let me know. Otherwise, you can give manually through your online account :).
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Rissa Issa

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Thank you so much, I just paid for April. I am so glad he is back on my account, as I strongly hope I am making a difference in his life. Enjoy your day, wish you the best!

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