Child not showing on account

  • 1
  • Problem
  • Updated 4 months ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old / acct-specific / complete

Hello. My child Cristian EC011200544 is no longer showing up on my account. He's had some difficulties and I am very concerned. He still shows on the app but when I click to write him it shows an error. Please let me know what is going on. Thank you!
Photo of David Robinson

David Robinson

  • 150 Posts
  • 18 Reply Likes

Posted 4 months ago

  • 1
Photo of Sarah Heacock Schreffler

Sarah Heacock Schreffler

  • 667 Posts
  • 394 Reply Likes
I hope your Cristian is okay! I've got a 4 year old at EC0111 and I'd be so upset to lose her.
(I've already lost one child in Ecuador when her guardians pulled her from the program and had another graduate on me!)

Photo of David Robinson

David Robinson

  • 150 Posts
  • 18 Reply Likes
Thank you Sarah. I am really concerned for his welfare. He's gone through some real struggles this year. Trying to submit him and my worries to the Lord. 
(Edited)
Photo of Sierra

Sierra, Employee

  • 1292 Posts
  • 153 Reply Likes
Hi David, I'm very sorry for this issue you've been experiencing. Thankfully, Cristian is okay, and we just had a glitch in our system preventing some correspondents from being able to write to their correspondence children. This has been addressed and fixed, and you should be able to write to Cristian before the end of the day, if you can't already!
Photo of David Robinson

David Robinson

  • 150 Posts
  • 18 Reply Likes
I am so thankful for this good news, Sierra! Praise God!! While I have you here can I ask a question about out Sunday School class child? Her name is Mayra (ES078700451) and we sent her a Birthday gift for $50 and a family gift for $200. We received a picture of her in front of some food items. It just didn't look like $200 worth so I was wondering if she used her birthday gift for food? 
Photo of Sarah Heacock Schreffler

Sarah Heacock Schreffler

  • 667 Posts
  • 394 Reply Likes
Look at the letter. It should list out all the things she purchased. Like was the table the food on also part of the gift? The clothes she's wearing?
Photo of David Robinson

David Robinson

  • 150 Posts
  • 18 Reply Likes
Usually it does list everything and the amount of money but it just said thank you for the gift. Thank you for your advice Sarah.
Photo of Sierra

Sierra, Employee

  • 1292 Posts
  • 153 Reply Likes
Hi David! I'm happy to check on that for you. Mayra did use her Birthday Gift for food, so the photo you received is a thank-you photo for that gift. Sometimes, it's a fun an d unexpected bonus to get a photo for a smaller gift. :)
Photo of David Robinson

David Robinson

  • 150 Posts
  • 18 Reply Likes
Wow! That doesn't surprise me. She is such a selfless young lady I could see her getting food for the family instead of getting a present for herself. Thank you so very much for your help today Sierra. It is greatly appreciated!

This conversation is no longer open for comments or replies.