Child we sponsored at Compassion Experience not in our account

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The child that we sponsored at the Compassion Experience in Huntsville, AL doesn't show in my account. How can we get him added to our account? His name is Yaovi Antonio Ayato. Another strange thing is on the Your Sponsored Child part of the paper work we received when we sponsored him, refers to him as God not by his name.
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Bryan Conner

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Posted 2 years ago

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Adam

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Hi Bryan! Welcome to Compassion! I'm another sponsor, but I think the processing departments are a little bit backed up right now due to the current transition out of India. If you have your child's ID number and can post it here that might help the ladies at Compassion look into your account for you. On your child's name, what I would guess is that maybe he goes by a nickname instead of his actual name. One of the boys I sponsor goes by Tian but his name is actually Christian. He's listed on my account as Christian, but on his child information it says his personal name is Tian.
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Bryan Conner

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Adam thanks for the info. His child number is TG051400356. As for the nickname, God would be quite a nickname to live up to.
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Christina, Employee

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Hi Bryan! Thank you so much for choosing to bless Yaovi with you sponsorship! When signing up at an event, it may take 3-4 weeks for us to receive your information and set up your account for you :). I see that your sponsorship account is now set up and your supporter ID is 07571129. You may use this number to set up your My Account on www.compassion.com. I see Yaovi is indeed on hold for you, but your first month's sponsorship did not go through. You are welcome to make this first donation to begin sponsorship by going to www.compassion.com/firstpayment. You will need to provide Yaovi's child number, TG051400356 :). You may also call us at 1-800-336-7676. We are here to serve you Monday - Friday, 7 am to 5:30 pm. You are definitely right about God being a big nickname to live up to! I do see that Yaovi's nickname is indeed God. However, this may be more normal in his area than you may think. For example, it's pretty common for children in the Philippines to have nicknames like apple and moon. Sometimes, the parents simply like the way the word sounds, or a word has a special meaning to them :). You are completely welcome to ask your kiddo how he got his nickname in your letters :). 
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Bryan Conner

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Thanks for the information Christina. I tried to make the first donation using the link you provided but I get an error " This child was not found, please verify the child number". I tried several times using the child number TG051400356 and Source code: 546410 from the packet we received at the Compassion Experience. I'll try the phone number tomorrow.

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