Child Not Showing Up On Online Account

  • 1
  • Question
  • Updated 7 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: answered, over 3 months with no activity

I have had a sponsored child since 2010, but I have recently sponsored another child within the last month or two, but the second one has not shown up on my online account. How long until a child shows up on an account?
Photo of Shelby Sandlin

Shelby Sandlin

  • 1 Post
  • 0 Reply Likes
  • anxious

Posted 7 years ago

  • 1
Photo of Shaina Moats

Shaina Moats

  • 1915 Posts
  • 404 Reply Likes
Hey Shelby! Your second child should be showing on your account now. If not, please let us know. Congrats! :)
Photo of Kok W Loh

Kok W Loh

  • 1 Post
  • 0 Reply Likes
Hi
One of my children is not showing up on my account, Andi Setiadi from Indonesia, I have sponsored him since 2010. Please help me.
Photo of Shaina Moats

Shaina Moats

  • 1915 Posts
  • 404 Reply Likes
Can you email us at ciinfo@us.ci.org. Please include information on both of your sponsored children, your mailing address, and your sponsor number if you have it. We'll get your account fixed for you!
Photo of Steve Caton

Steve Caton

  • 1 Post
  • 0 Reply Likes
Hello Shaina. I am experiencing the same issue. A child I sponsored recently is not showing up in my online account. I just received the sponsor packet for the child so maybe I just need to be patient. The child # is KE-401-0625

Thanks for your help!

This conversation is no longer open for comments or replies.