Children missing from online account profile

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  • Updated 6 years ago
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I logged on to my account to write a letter to my children. There are 2 children sponsored with my account, and 1 correspondent child. 1 of the sponsored & the correspondent are now nowhere to be seen when I look at the online account. Only one child shows up. So I cannot write letters to the others. What happened to my others?
Photo of Kelsey Becker

Kelsey Becker

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Posted 6 years ago

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Photo of Emily


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Hi Kelsey! I took a look at your account and see that you spoke with one of our representatives today who addressed your concerns. I am so sorry for the confusion as I see that you now have two separate accounts. You were also sent an email with your new sponsor number by one of the representatives in our office. Please let me know if I can assist you further! :)  

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