Child's name changed?

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We just received our first updated photographs from our child. At first I thought it may be a different girl because her first name was different and the photo was barely recognizable from the picture we received a 6 months or so ago when we sponsored her.
There was a note from Compassion apologizing for the previous inaccuracy on record for her name. (Making me wonder at her reaction to the 2 letters I sent addressed to a different name?)
With both her photo and name being so unexpected, it almost feels like meeting a new child... we were wondering if anyone had any insights to this process that we can share with the family?

Thanks so much for the help and support! So thankful for this program :)
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Kaitlyn Meier

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Posted 6 years ago

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KristenH, Champion

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Hi Kaitlyn, I'm sure a Compassion rep can give you more specific info about your child, but I wanted to share my experience with you! I have an 18 year old whose name changed when his information updated. I was concerned since he has been in the program for years and no one had caught that he was registered under a completely different name. A wonderful Compassion Rep sent off an inquiry for me and we found out that he was registered under his nickname. The reason they changed the info to his legal given name was so that it would match his school records.
Hopefully someone will see this after the weekend is over and give you an official response!
~Kristen
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Susan

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Hi Kaitlyn! From the notes that we have on your child's name change, the student center corrected her name to match her more official school records. We usually try to go by official documents (birth certificates, school records, etc.) if possible. According to center staff, her previous name was more of a "common" name or nickname. With this knowledge, I'd say what you've been calling her is not wrong, per say, but just more casual than official records. I hope this helps a little anyway. :)

I also took a peek at her photos and it looks like she may have had a growth spurt over the last few years! She is definitely a cutie! She also grew her hair out from very short to long so she looks different due to that aspect as well. 
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Rebecca

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Hi Susan, i also had a similar situation where my child was signing his letters with a different last name- Fernandez. I checked into this previously (spoke to Rick) and his registered name was confirmed wrong but it was never corrected on anything-Compassion letters, online sponsorship account info, etc.
My #is 2424767
HO2680199
If you could possibly check this, I would greatly appreciate it!
Thank you!
Rebecca W.
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Susan

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Hi Rebecca! I see that we had contacted our office in Honduras about this issue in February. The letter you had received listed his name as Fernandez and this is one of his last names. The person who processed the communications with our field office was supposed to make sure this error was corrected in our system but regrettably did not. I sincerely apologize for this error. I have submitted a request to have this misspelling corrected in our system. 

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