Close Account Immediately

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: old post

My reduced rate reoccurring charge was posted twice on the same day. If I had $38 to spend, I wouldn't have tried to cancel my sponsorship last year when I was laid off (when I was talked into doing a $19 donation). I need that money back immediately. 

Additionally, I want to cancel my sponsorship of Fanuel Samuel Thomas // ID: TZ013400048). I have sponsored my child for 8 years and never, not once, have I received a letter that was specific to me. Over the years I have asked specific questions, written about my life changes, my pet, my husband, sent pictures, asked about favorite colors, old friends he had mentioned, parents, etc. I have NEVER received any kind of response to show that I'm not just receiving a generic letter sent to many people. It is always the exact same letter. In dealing with 3 layoffs in 5 years, I just can't afford the sacrifice to sponsor any longer, especially when it doesn't seem like my sponsored child has any knowledge of me or the relationship I have tried to have with him. 

- Refund February's double charge immediately
- Cancel sponsorship

Thank you very much.
Photo of Jennifer David

Jennifer David

  • 3 Posts
  • 0 Reply Likes
  • frustrated

Posted 2 years ago

  • 1
Photo of Debra M.

Debra M.

  • 2 Posts
  • 0 Reply Likes
If all else fails, contact your bank or credit card company and stop the drafts. You may have to pay a small fee (mine was $30) but I couldn't get through by phone or messaging to stop my sponsorship.
(Edited)
Photo of Jennifer

Jennifer

  • 95 Posts
  • 122 Reply Likes
I'm another sponsor, but I don't think you'll find that that effort or expense is necessary. This forum is monitored very closely and most requests are answered within a day.
(Edited)
Photo of Debra M.

Debra M.

  • 2 Posts
  • 0 Reply Likes
The only way I could find to cancel a sponsorship was to call - when I tried to call (at least a dozen times over a two week span) I got a recording that said that due to the high call volume to please call at a later time, then disconnected. There was nowhere online that offers a stop sponsorship option. Please understand, this was not an easy decision, I have sponsored the same girl for at least 10 years.
Photo of Jennifer David

Jennifer David

  • 3 Posts
  • 0 Reply Likes
I appreciate the advice. I may try calling again. I have called to cancel before, but was talked into simply making a reduced contribution that I still couldn't really afford. I noticed quite a few people had their issue handled on this forum and figured it was worth a shot before being manipulated into something else I can't handle. Such a tough spot. Thanks again.
Photo of Anne Oliver

Anne Oliver

  • 48 Posts
  • 25 Reply Likes

I always contact Compassion directly through their public website where they have the "contact us" button on the main page, and I always get a reply within a day or so.  You will always get a email first that says they got your communication, and will email you back shortly.  And they always offer the reduced rate first to anyone who is cancelling for financial reason.  I'm very grateful for a time a few years ago when they offered me a reduced rate when we had some hardship.  It enabled me to keep my kiddos even though we couldn't pay the sponsorhip costs fully.  But I know I could have refused if I had wanted to.  If you know for sure you want to cancel I would make that known in your communication though so that you don't have to go back and forth in the email.

Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4930 Posts
  • 1088 Reply Likes
Jennifer, I am so sorry that you felt pressured into accepting the reduced rate instead of fully canceling your sponsorship when you called. We do make that offer, because it is able to help most sponsors going through a difficult time financially. In your case, it truly sounds like that wasn't enough help, and for that I am sorry :(. I will cancel your sponsorship today and refund the donation for this month. Regrettably, I only see a single charge of $19 for the month of February in our system. I am only able to refund that amount because that's all we have recorded. Do you have a bank statement that says otherwise? Is it by chance including the January donation of $19? If you have a statement that says we pulled out $38 instead of $19, please email me at socialmedia@compassion.com with the statement attached so I can help get that problem solved for you.

My heart aches knowing that Fanuel never really answered any of your questions. It looks like he may not have understood how to have a real conversation through letters, because he does give details about his own life in his letters, despite the fact that he doesn't reply to your questions. That makes me so sad to see, because I know that Fanuel enjoyed receiving your letters. Sponsors are usually the only people these children ever communicate with through letters, so the idea of conversing in that way can be completely unfamiliar to them. I am so sorry that your experience as a Compassion sponsor was not up to the expectations that you absolutely had the right to have. I wish I would have known about your issues with these letters from Fanuel sooner so that I could get the staff to look into it and help him :(. However, I have gone ahead and canceled your sponsorship as requested. Thank you so much for blessing him with your love and encouragement for the last six years. I know you made a difference in his life, even if it was hard to build a real relationship in your letters.
Photo of Jennifer David

Jennifer David

  • 3 Posts
  • 0 Reply Likes
Thank you for your quick and caring response Sarah. Attached and emailed are a screenshot of my credit card statement showing 2 charges on the same day for $19 from Compassion.
(Edited)
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Thank you, Jennifer. We have received your email and are researching this issue now. 

This conversation is no longer open for comments or replies.