Combine sponsor accounts

  • 1
  • Problem
  • Updated 2 weeks ago
  • Solved
My wife and I have two separate accounts for different children and we would like to combine them so we can see all of them from one account on the compassion app.
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Andrew Rogers

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Posted 3 weeks ago

  • 1
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Andrew Rogers

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My sponsor number is 08523638 and my wife’s is 08523635. I would like to put it all under my account and name for convenience. Please let me know if you need any additional information.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Andrew! I can merge your two accounts together. Are you wanting to put Doreen's name on your account as well so that it will be listed as Andrew and Doreen Rogers?
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Andrew Rogers

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Yes that would be fantastic!
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Sierra, Employee

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Hello Andrew! I have submitted a request for yours and your wife's accounts to be merged together under your sponsor number, 08523638. :)
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Andrew Rogers

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Hi, I don’t know if it is related but for the past few days I have not been able to log in or reset my password. Is this due to the 2 accounts being merged? If so, what do I need to do on my end?
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Christina, Employee

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Hi Andrew! I'm sorry to hear that you haven't been able to access your online My Account since we combined your two accounts. Regrettably, due to this change, you will need to register your online account again by going to www.compassion.com/my-account/create-usa.htm. The supporter number you will need to use moving forward is 08523635. Please let us know if you have any additional questions or concerns. Have a blessed day!