Communication concerns

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  • Updated 1 year ago
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Archived and Closed

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Apparently I have lost contact with my sponsor child. The last letter I received was in response to a letter I did not send (congratulating me on my new baby when I am middle aged), and even though I have sent a subsequent letter several months ago, I have not heard from my sponsor child. I am concerned as correspondence in the past has been fairly regular. Could you please look into this for me?
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Leslie

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Posted 1 year ago

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Stephen

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Does your child have someone else that writes to him or her but is not sponsoring your child
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Leslie

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I do not know that. The letter was addressed to me, however.
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Christina, Employee

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Leslie, I am very sorry for any confusion or concern caused by a recent letter you received from your sweet girl, Haleluya. I sincerely apologize as I do not see which letter you are referring to regarding congratulating you on a new baby :(. I have taken a look at her two most recent letters received on March 8th and July 28th, and neither of these letters seems out of the ordinary and do not mention a baby :(. Is this a letter you read online or a letter you received an email notification of? Would you kindly send us an email of this letter please? Our email is socialmedia@compassion.com. Thank you so much! 
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Susan, Sponsor and Donor Relations, Social Media

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Leslie, it looks like we received a response to this inquiry and the letter in question was not written by your sponsored child. We sincerely apologize for the mix-up of letters. Please let us know if we may be of any further assistance. 

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